الشحن
Shipping Policy
At SmartNest UAE, we aim to provide fast and reliable delivery to customers throughout the United Arab Emirates.
Delivery Area
We currently deliver within the United Arab Emirates (UAE) only.
Please ensure that your full delivery address, emirate, phone number, and other required information are entered correctly when placing your order.
Shipping Fee
Our standard shipping fee is AED 15 per order, unless a different shipping rate or free-shipping promotion is displayed at checkout.
The applicable shipping charge will always be shown before you complete your order.
Estimated Delivery Time
We aim to deliver most orders within approximately 72 hours (3 business days) after an order has been confirmed and processed.
Delivery times are estimates rather than guarantees. Delivery may occasionally take longer because of weekends, public holidays, courier delays, weather conditions, high order volumes, remote delivery areas, incorrect or incomplete addresses, customer availability, or other circumstances outside our reasonable control.
Cash on Delivery (COD)
SmartNest UAE currently offers Cash on Delivery for eligible orders. Payment is collected when your order is delivered.
Please ensure that someone is available at the provided delivery address to receive and pay for the order. Our delivery partner may contact you using the phone number provided with your order.
Order Confirmation & Processing
Orders may be reviewed or confirmed before dispatch. Please provide a valid and reachable UAE phone number when placing your order.
Once an order has been processed or dispatched, we may not be able to change the delivery address or cancel the shipment.
Tracking & Delivery Updates
Where tracking information is available, it may be provided after your order has been dispatched. Our courier may also contact you directly regarding delivery.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery information. Incorrect addresses, unreachable phone numbers, or incomplete information may result in delays or unsuccessful delivery.
If you notice an error in your delivery information, please contact us as soon as possible.
Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable or cannot be contacted, the courier may attempt redelivery or return the shipment.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and preferably within 48 hours of delivery, with your order details and clear photos or video of the issue.
Please refer to our Return & Refund Policy for additional information.
Delivery Delays
If your order has not arrived within the expected timeframe, please contact SmartNest UAE through the contact information provided on our website so we can assist you.
Contact Us
For questions about shipping or an existing order, please contact SmartNest UAE through our website's contact information.