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Terms of Service
Overview
This website is operated by SmartNest UAE. Throughout the site, the terms “we”, “us” and “our” refer to SmartNest UAE. By visiting our website and/or purchasing from us, you agree to these Terms of Service.
Please read these terms carefully before using our website or placing an order.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a purchase transaction under applicable laws or that you have the permission of a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
2. Products and Information
We make reasonable efforts to display product descriptions, images, specifications, prices, and other information accurately. However, colors and appearance may vary slightly depending on your device, lighting, product batches, or manufacturer updates.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
Product availability is subject to change without notice.
3. Prices
Prices displayed on SmartNest UAE are shown in UAE Dirhams (AED) unless otherwise stated.
We reserve the right to change product prices, promotions, discounts, or shipping charges at any time. Changes will not normally affect orders that have already been confirmed, except where required to correct an obvious error or comply with applicable law.
4. Orders
Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, incorrect customer information, pricing or inventory errors, product unavailability, or inability to complete delivery.
Customers are responsible for providing accurate names, phone numbers, addresses, and other delivery information.
5. Cash on Delivery
SmartNest UAE currently offers Cash on Delivery (COD) for eligible orders.
The customer must ensure that someone is available at the provided delivery address to receive the order and pay the amount due.
Repeated refusal of confirmed COD orders or intentionally providing incorrect delivery information may result in future orders being declined where permitted by applicable law.
6. Shipping and Delivery
Orders are delivered according to our Shipping Policy. Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather, incorrect addresses, customer availability, or other circumstances outside our reasonable control.
Customers should provide a valid UAE delivery address and reachable phone number.
7. Returns and Refunds
Returns, damaged products, incorrect products, cancellations, and refunds are handled according to our Return & Refund Policy.
Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be excluded under applicable UAE law.
8. Intellectual Property
Content appearing on SmartNest UAE, including our branding, website design, text, graphics, and other original materials, may not be copied, reproduced, distributed, or commercially used without permission, except where permitted by law.
Third-party trademarks and product names remain the property of their respective owners.
9. Third-Party Services
Our store may use third-party providers for services such as ecommerce infrastructure, delivery, analytics, and other business operations. Their services may be subject to their own terms and policies.
10. Prohibited Use
You must not misuse our website, attempt unauthorized access, introduce malicious software, interfere with the operation of the store, use the website for fraudulent purposes, or violate applicable laws.
11. Limitation of Liability
To the extent permitted by applicable law, SmartNest UAE will not be responsible for indirect or consequential losses arising from misuse of products, unauthorized use of the website, or circumstances outside our reasonable control.
Nothing in these Terms excludes liability or customer rights that cannot legally be excluded or restricted.
12. Changes to These Terms
We may update these Terms of Service when necessary. The latest version will be available on this page. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
13. Governing Law
These Terms of Service are intended to operate in accordance with applicable laws and regulations governing transactions with our customers in the United Arab Emirates.
14. Contact
Questions regarding these Terms of Service can be submitted to SmartNest UAE using the contact information provided on our website.